Shipping Policy
At Sleeve Scrunchies, we are dedicated to providing athletes and fans with high-quality, patented sleeve holders as quickly as possible. We understand that whether you’re gearing up for a soccer match or a softball tournament, getting your gear on time is essential.
1. Order Processing Time
- Standard Processing: Most orders are processed and prepared for shipment within one business day. We pride ourselves on a rapid turnaround to ensure your gear is in transit shortly after your purchase.
- Business Days: Our fulfillment team operates Monday through Friday. Orders placed on weekends or major holidays will be processed on the following business day.
- Peak Seasons: During high-volume periods, such as the start of major sports seasons or promotional sales, please allow an additional 1–2 business days for processing.
2. Shipping Rates & Delivery
- Free Delivery: We are pleased to offer Free Delivery on all orders. This applies to our entire catalog, including our best-selling Soccer, Softball, and Baseball designs.
- Carrier Partners: We partner with reliable domestic carriers to ensure your package arrives safely. Once your order has been handed over to the carrier, delivery times typically range from 3 to 5 business days, depending on your proximity to our fulfillment center in West Chester, Ohio.
3. Tracking Your Order
- Notification: Once your order has shipped, you will receive an automated shipping confirmation email.
- Live Tracking: This email will contain a unique tracking number, allowing you to monitor your package's journey from our warehouse to your doorstep in real-time.
4. Shipping Address Accuracy
To ensure a smooth delivery process, please double-check your shipping address during checkout.
- Address Errors: We are not responsible for orders delivered to incorrect addresses provided by the customer.
- Corrections: If you notice an error in your shipping information after placing an order, please contact us immediately at Info@sleevescrunchies.com. While we will do our best to update it, we cannot make changes once the package has been processed by the carrier.
5. Missing or Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking with neighbors or your building's front desk.
- Waiting 24 hours (occasionally carriers mark items as "delivered" a day early).
- Contacting the carrier directly with your tracking number.